Shipping Policy

Effective Date: March 20, 2021

RockTopTEES products are made to order. Production time and shipping time are separate. This policy explains how production, shipping, tracking, delivery estimates, and lost-package reviews work.

Production time

Most orders enter production shortly after purchase. Typical production time is 2 to 7 business days, depending on the product, design, print provider, order volume, seasonal demand, and production conditions. Production times are estimates and are not guaranteed.

Shipping time

After production is complete, your order is handed to the shipping carrier. Estimated U.S. delivery after shipment is typically 3 to 10 business days. International delivery may take longer and may be subject to customs delays, import fees, duties, taxes, or local delivery delays. Shipping times are estimates and are not guaranteed.

Tracking

When tracking is available, tracking information will be sent to the email address used at checkout. You can also check your order at the Track Order page. Tracking may take time to update after the carrier receives the package.

Multiple shipments

Some orders may ship in separate packages. This can happen when items are produced by different facilities, are different product types, or require different packaging. You may receive more than one tracking number.

Carrier delays

Once an order is handed to the shipping carrier, delivery speed and final delivery are controlled by the carrier. RockTopTEES is not responsible for carrier delays, weather delays, holiday delays, customs delays, or delays caused by incomplete or incorrect shipping information.

Packages marked delivered

If tracking shows a package was delivered, but you cannot find it, please check around your home, check with household members and neighbors, and contact your local post office or carrier. Packages marked as delivered by the carrier are not automatically eligible for refund or replacement.

Lost packages

We generally review potentially lost U.S. shipments after 20 business days without delivery or meaningful tracking progress. We generally review potentially lost international shipments after 45 business days. Submit a request through the Help Center if you believe your package may be lost.

International shipping

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, tariffs, or other fees charged by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.

Shipping fees

Shipping fees are non-refundable unless a refund is approved due to our error.

Order support

All shipping-related support requests must be submitted through our Help Center using the same email address used at checkout.