Return and Refund Policy

Effective Date: March 20, 2021

Thank you for shopping with RockTopTEES. Most RockTopTEES products are made to order. This means your item is produced after your order is placed. Because each item is created specifically for the customer's order, we do not accept returns, exchanges, or refunds for buyer's remorse, incorrect size selection, incorrect color selection, or a change of mind after production has started.

Made-to-order products

The following situations are generally not eligible for return, refund, or free replacement: ordering the wrong size, ordering the wrong color, ordering the wrong style, change of mind after ordering, buyer's remorse, minor color differences between screen and print, minor placement variations normal for made-to-order production, incorrect shipping address entered by the customer, and items marked as delivered by the shipping carrier.

Damaged, defective, misprinted, or incorrect items

We will review the issue if your order arrives damaged, defective, misprinted, or materially different from what you ordered. To request a review, submit a support request through our Help Center within 7 days of delivery, using the same email address used at checkout.

Please include: order number, purchase email address, description of the issue, clear photos of the item, and close-up photos of the damaged or defective area.

Order cancellations

Orders may be eligible for cancellation within 6 hours of purchase, but only if production has not already started. To request cancellation, submit a support request through the Help Center using the same email address used at checkout. Cancellation requests are not guaranteed.

Refunds

Approved refunds are issued to the original payment method when possible. Refund processing times may vary depending on your bank or payment processor. Shipping fees are non-refundable unless the refund is due to our error.

Replacements

If a replacement is approved, the replacement will usually be for the same item, size, color, and design originally ordered. We may not be able to change the product, design, size, or shipping address on a replacement order.

Unauthorized returns

Do not mail items back unless our support team provides written return instructions through an official support ticket. Unauthorized returns may not be accepted, refunded, or processed.

Support requirement

All order-related support requests must be submitted through our Help Center using the same email address used at checkout. We do not guarantee support through social media comments, direct messages, or unrelated email addresses.